In the world of customer relationship management (CRM) software, two of the most popular options on the market today are SugarCRM and Insightly. Both CRMs offer users a wealth of features and benefits, but which one is the right fit for your business? In this article, we'll pit SugarCRM vs Insightly in a battle to see which CRM comes out on top.
SugarCRM
SugarCRM is a CRM that has been on the market for over a decade. In that time, it has built up a large and loyal user base. One of the things that sets SugarCRM apart from its competitors is its flexibility. SugarCRM can be deployed in the cloud, on-premises, or as a hybrid solution. It also offers a number of different editions, so you can choose the one that best fits your needs. And, if you need even more customization, SugarCRM's open source community edition lets you do just that.
Benefits of SugarCRM
There are a number of reasons why businesses choose SugarCRM over other CRMs on the market. First, SugarCRM is highly customizable. As we mentioned, if you need even more customization than what the standard editions offer, you can always turn to the open source community edition. Second, SugarCRM integrates with a wide variety of business applications. This means that you can use SugarCRM to manage your customer data, but also integrate it with other applications that you use for things like accounting, marketing, and more.
Drawbacks of SugarCRM
Of course, no CRM is perfect. There are a few drawbacks of SugarCRM that are worth mentioning. First, SugarCRM can be a bit complex to use. There is a bit of a learning curve, and it may take some time for users to get comfortable with all of the features and functions. Second, SugarCRM does not offer a native mobile app. There is a mobile web app, but it is not as robust as a native app. And last, SugarCRM is not the most user-friendly CRM on the market. It is not as intuitive as some of its competitors.
Insightly
Insightly is a CRM that is designed for small and mid-sized businesses. It is a cloud-based CRM, so it is easy to set up and use. And, it offers a number of features that businesses need to manage their customer relationships. Insightly starts at $29 per month for the Basic edition, which includes up to 2,500 contacts. The Professional edition starts at $49 per month and includes up to 10,000 contacts. And, the Enterprise edition starts at $99 per month and includes an unlimited number of contacts.
Benefits of Insightly
There are a number of reasons why businesses choose Insightly over other CRMs on the market. First, Insightly is very easy to use. It is designed with simplicity in mind, and it shows. Second, Insightly offers a number of features that businesses need, including contact and lead management, task and project management, and more. And last, Insightly integrates with a number of popular business applications, so you can use it to manage your customer data, but also integrate it with other applications that you use for things like accounting, marketing, and more.
Drawbacks of Insightly
Of course, no CRM is perfect. There are a few drawbacks of Insightly that are worth mentioning. First, Insightly does not offer as many features as some of its competitors. It is a fairly basic CRM, and it does not offer some of the more advanced features that businesses may need. Second, Insightly is not as customizable as some of its competitors. And last, Insightly does not have a native mobile app. There is a mobile web app, but it is not as robust as a native app.
Conclusion
So, which CRM is the right fit for your business? That depends on a number of factors. If you need a CRM that is highly customizable and offers a wide range of features, SugarCRM may be the right choice. If you need a CRM that is easy to use and offers a basic set of features, Insightly may be the right choice. Ultimately, the best way to decide is to try out both CRMs and see which one works best for your needs.