When it comes to customer relationship management (CRM) software, two of the most popular options on the market are Salesforce and Zendesk Sell. Both Salesforce and Zendesk Sell offer a lot of features and benefits that can help businesses in a variety of ways. So, which one is the best option for your business? In this article, we'll compare Salesforce and Zendesk Sell side-by-side to help you decide which CRM software is right for you.

Features

Both Salesforce and Zendesk Sell offer a wide range of features that can be beneficial for businesses. Some of the features offered by Salesforce include:

• SalesforceIQ Inbox: This feature allows users to track emails and get real-time alerts about important emails. It also allows users to snooze emails and set reminders.
• Sales Cloud: This feature helps users manage their sales pipeline, leads, and opportunities.
• Service Cloud: This feature helps businesses provide better customer service by giving them the tools they need to manage customer requests and cases.
• Marketing Cloud: This feature helps businesses create and manage marketing campaigns, as well as track their results.
• Analytics Cloud: This feature gives businesses the ability to create custom reports and dashboards to track their data.
• Community Cloud: This feature helps businesses create online communities for their customers and partners.

Some of the features offered by Zendesk Sell include:

• Contact Management: This feature allows users to keep track of their contacts and their information in one place. It also allows users to create groups of contacts for easy organization.
• Lead Management: This feature helps users track their leads and their information in one place. It also allows users to create custom lead lists.
• Opportunity Management: This feature helps users track their opportunities and their information in one place. It also allows users to create custom opportunity lists.
• Activity Tracking: This feature allows users to track their activities, such as calls, emails, and meetings. It also allows users to set reminders for themselves.
• Task Management: This feature allows users to keep track of their tasks and to-dos in one place. It also allows users to set deadlines for themselves and to assign tasks to other users.
• Reporting: This feature allows users to create custom reports to track their data. It also allows users to export their reports into Excel or PDF format.
• Integrations: This feature allows users to connect their Zendesk Sell account with other software, such as their email client or their calendar.

Benefits

Salesforce and Zendesk Sell both offer a lot of benefits that can be helpful for businesses. Some of the benefits offered by Salesforce include:

• Flexibility: Salesforce is a very flexible CRM software that can be customized to fit the needs of any business. It also offers a wide range of features that can be turned on or off, depending on what a business needs.
• scalability: Salesforce is a scalable CRM software that can grow with a business. It can be used by businesses of all sizes, from small businesses to enterprise businesses.
• Security: Salesforce is a secure CRM software that offers a lot of security features, such as data encryption and two-factor authentication. It also has a strict privacy policy that ensures that customer data is protected.
• Support: Salesforce offers a lot of support options, such as online help documentation, community forums, and live chat. It also offers a paid support plan that gives businesses access to phone support and priority support.
• Pricing: Salesforce offers a variety of pricing plans that can fit the budget of any business. It also offers a free trial so that businesses can try the software before they buy it.

Some of the benefits offered by Zendesk Sell include:

• Ease of Use: Zendesk Sell is a very easy-to-use CRM software that is designed for businesses of all sizes. It is also very user-friendly and can be used by businesses of all levels of experience.
• Affordability: Zendesk Sell is a very affordable CRM software that offers a lot of features for a low price. It also offers a free trial so that businesses can try the software before they buy it.
• Security: Zendesk Sell is a secure CRM software that offers a lot of security features, such as data encryption and two-factor authentication. It also has a strict privacy policy that ensures that customer data is protected.
• Support: Zendesk Sell offers a lot of support options, such as online help documentation, community forums, and live chat. It also offers a paid support plan that gives businesses access to phone support and priority support.

Pricing

Salesforce and Zendesk Sell both offer a variety of pricing plans that can fit the budget of any business. Salesforce offers three main pricing plans:

• Lightning Essentials: $25 per user per month
• Lightning Professional: $75 per user per month
• Lightning Enterprise: $150 per user per month

Zendesk Sell offers four main pricing plans:

• Basic: $15 per user per month
• Pro: $45 per user per month
• Enterprise: $125 per user per month
• Unlimited: $250 per user per month

Conclusion

Salesforce and Zendesk Sell are both great CRM software options that offer a lot of features and benefits. They both offer a free trial so that businesses can try the software before they buy it. Salesforce is a more expensive option, but it is also a more flexible and scalable option. Zendesk Sell is a less expensive option, but it is still a very user-friendly and feature-rich option. Ultimately, the best CRM software for your business will depend on your specific needs and budget.