When it comes to choosing a payroll provider for your business, there are many factors to consider. But one of the most important factors is whether the provider can offer the level of customer service you need. And when it comes to customer service, there are two providers that stand out: Gusto and Humaans. Here's a look at the customer service offerings of each provider.

Gusto

Gusto offers 24/7 customer support via phone, email, and live chat. And they have a team of in-house experts who are always available to answer your questions. They also have an extensive online knowledge base that you can access at any time. Gusto also offers a free trial so you can try their service before you commit to it.

Humaans

Humaans offers 24/7 customer support via phone, email, and live chat. They also have an extensive online knowledge base that you can access at any time. In addition, they offer a free trial so you can try their service before you commit to it.

Pricing

Gusto offers a free trial and then charges $39 per month for their service. They also have a $99 per month option that includes additional features such as time tracking and performance reviews. Humaans offers a free trial and then charges $29 per month for their service. They also have a $49 per month option that includes additional features such as time tracking and performance reviews.

Features

Gusto and Humaans both offer a wide range of features, including payroll processing, direct deposit, tax filing, and employee self-service. They also both offer time tracking and performance review features. However, Gusto offers a few additional features, such as the ability to create custom reports and the ability to integrate with QuickBooks.

Conclusion

Gusto and Humaans both offer excellent customer service and a wide range of features. However, Gusto is the better choice if you're looking for a provider that offers a little bit more in terms of features and customization. If you're just looking for a basic payroll processing service, then Humaans is a good choice.