In the world of customer relationship management (CRM), there are many software options to choose from. Two of the most popular CRM software platforms are Zendesk Sell and Oracle CX Cloud. In this article, we'll take an in-depth look at both of these platforms to help you decide which one is right for your business.

Zendesk Sell

Zendesk Sell is a cloud-based CRM software that helps sales teams manage their relationships with customers and prospects. It provides users with a variety of features, including contact management, opportunity management, task management, and lead management. It also offers a number of integrations with other popular business software, such as Gmail, Slack, and Salesforce.

Contact Management

Zendesk Sell's contact management features allow users to keep track of their customers and prospects. It includes a contact list, where users can add new contacts and view existing ones. It also includes a contact profile, where users can view information about a contact, such as their name, title, company, phone number, email address, and social media profiles. Additionally, users can add notes to a contact's profile. These notes can be used to record information about a contact, such as their preferences, interests, and interactions.

Opportunity Management

Zendesk Sell's opportunity management features help users keep track of their sales opportunities. It includes an opportunity list, where users can add new opportunities and view existing ones. It also includes an opportunity profile, where users can view information about an opportunity, such as the products or services being offered, the customer's budget, the expected close date, and the sales stage. Additionally, users can add notes to an opportunity's profile. These notes can be used to record information about an opportunity, such as the customer's needs and the sales team's approach.

Task Management

Zendesk Sell's task management features help sales teams keep track of their to-do items. It includes a task list, where users can add new tasks and view existing ones. It also includes a task profile, where users can view information about a task, such as the task description, the due date, the priority, and the assigned user. Additionally, users can add notes to a task's profile. These notes can be used to record information about a task, such as the steps needed to complete it or the team's progress on it.

Lead Management

Zendesk Sell's lead management features help users keep track of their leads. It includes a lead list, where users can add new leads and view existing ones. It also includes a lead profile, where users can view information about a lead, such as the lead's name, company, phone number, email address, and social media profiles. Additionally, users can add notes to a lead's profile. These notes can be used to record information about a lead, such as their preferences, interests, and interactions.

Oracle CX Cloud

Oracle CX Cloud is a cloud-based CRM software that helps sales teams manage their relationships with customers and prospects. It provides users with a variety of features, including contact management, opportunity management, task management, and lead management. It also offers a number of integrations with other popular business software, such as Gmail, Slack, and Salesforce.

Contact Management

Oracle CX Cloud's contact management features allow users to keep track of their customers and prospects. It includes a contact list, where users can add new contacts and view existing ones. It also includes a contact profile, where users can view information about a contact, such as their name, title, company, phone number, email address, and social media profiles. Additionally, users can add notes to a contact's profile. These notes can be used to record information about a contact, such as their preferences, interests, and interactions.

Opportunity Management

Oracle CX Cloud's opportunity management features help users keep track of their sales opportunities. It includes an opportunity list, where users can add new opportunities and view existing ones. It also includes an opportunity profile, where users can view information about an opportunity, such as the products or services being offered, the customer's budget, the expected close date, and the sales stage. Additionally, users can add notes to an opportunity's profile. These notes can be used to record information about an opportunity, such as the customer's needs and the sales team's approach.

Task Management

Oracle CX Cloud's task management features help sales teams keep track of their to-do items. It includes a task list, where users can add new tasks and view existing ones. It also includes a task profile, where users can view information about a task, such as the task description, the due date, the priority, and the assigned user. Additionally, users can add notes to a task's profile. These notes can be used to record information about a task, such as the steps needed to complete it or the team's progress on it.

Lead Management

Oracle CX Cloud's lead management features help users keep track of their leads. It includes a lead list, where users can add new leads and view existing ones. It also includes a lead profile, where users can view information about a lead, such as the lead's name, company, phone number, email address, and social media profiles. Additionally, users can add notes to a lead's profile. These notes can be used to record information about a lead, such as their preferences, interests, and interactions.

Pricing

Zendesk Sell offers a free trial and a monthly subscription. The monthly subscription costs $19 per user. Oracle CX Cloud offers a monthly subscription. The monthly subscription costs $25 per user.

Conclusion

Zendesk Sell and Oracle CX Cloud are both popular CRM software platforms. They both offer a variety of features, including contact management, opportunity management, task management, and lead management. They also offer a number of integrations with other popular business software. Zendesk Sell's monthly subscription costs $19 per user, while Oracle CX Cloud's monthly subscription costs $25 per user.