The battle of the CRMs continues! In this corner, we have Capsule CRM, a relative newcomer to the scene. In the other corner, we have HubSpot Sales CRM, a veteran CRM with a lot of features. Which CRM is the best? It depends on your needs. Let's take a look at the two CRMs and see how they stack up.

Capsule CRM

Capsule CRM is a cloud-based CRM system that was founded in 2009. It's a fairly simple CRM system, but it has a lot of features that small businesses need, including contact management, activity tracking, opportunity tracking, and basic reporting. Capsule CRM integrates with a number of other business applications, including Gmail, Outlook, Xero, QuickBooks, and Zapier. Capsule CRM offers a free plan for up to two users, and paid plans start at $12 per user per month.

Contact Management

Capsule CRM's contact management features are fairly basic, but they get the job done. You can add contacts manually or import them from a CSV file. Once they're in your Capsule CRM account, you can add notes, tasks, and opportunities to each contact. You can also add custom fields to contacts, which is handy if you need to track data that's specific to your business. Capsule CRM's contact management features are simple, but they're enough for most small businesses.

Activity Tracking

Capsule CRM's activity tracking features are robust and easy to use. You can log emails, phone calls, and meetings with contacts. You can also set reminders for follow-up activities. Capsule CRM's activity tracking features are helpful for keeping track of your interactions with contacts and making sure that you follow up in a timely manner.

Opportunity Tracking

Capsule CRM's opportunity tracking features are basic but effective. You can create opportunities and assign them to team members. You can also add notes, tasks, and activities to opportunities. Capsule CRM's opportunity tracking features are helpful for keeping track of sales opportunities and making sure that they're followed up on in a timely manner.

Reporting

Capsule CRM's reporting features are basic but effective. You can generate reports on contacts, opportunities, and activities. You can also generate reports on custom fields. Capsule CRM's reporting features are helpful for getting an overview of your CRM data and understanding your sales pipeline.

HubSpot Sales CRM

HubSpot Sales CRM is a cloud-based CRM system that was founded in 2014. It's a more robust CRM system than Capsule CRM, with features that include contact management, activity tracking, opportunity tracking, sales forecasting, and advanced reporting. HubSpot Sales CRM integrates with a number of other business applications, including Gmail, Outlook, Xero, QuickBooks, and Zapier. HubSpot Sales CRM offers a free plan for up to three users, and paid plans start at $50 per month.

Contact Management

HubSpot Sales CRM's contact management features are more robust than Capsule CRM's. You can add contacts manually or import them from a CSV file. Once they're in your HubSpot Sales CRM account, you can add notes, tasks, and opportunities to each contact. You can also add custom fields to contacts, which is handy if you need to track data that's specific to your business. HubSpot Sales CRM's contact management features are more robust than Capsule CRM's, but they're still simple enough for most small businesses.

Activity Tracking

HubSpot Sales CRM's activity tracking features are robust and easy to use. You can log emails, phone calls, and meetings with contacts. You can also set reminders for follow-up activities. HubSpot Sales CRM's activity tracking features are helpful for keeping track of your interactions with contacts and making sure that you follow up in a timely manner.

Opportunity Tracking

HubSpot Sales CRM's opportunity tracking features are more robust than Capsule CRM's. You can create opportunities and assign them to team members. You can also add notes, tasks, and activities to opportunities. HubSpot Sales CRM's opportunity tracking features are helpful for keeping track of sales opportunities and making sure that they're followed up on in a timely manner.

Sales Forecasting

HubSpot Sales CRM's sales forecasting features are robust and easy to use. You can create sales forecast models and adjust them as needed. HubSpot Sales CRM's sales forecasting features are helpful for keeping track of your sales pipeline and understanding your close rate.

Reporting

HubSpot Sales CRM's reporting features are more robust than Capsule CRM's. You can generate reports on contacts, opportunities, and activities. You can also generate reports on custom fields. HubSpot Sales CRM's reporting features are helpful for getting an overview of your CRM data and understanding your sales pipeline.

Pricing

Capsule CRM's pricing is simple and straightforward. Capsule CRM offers a free plan for up to two users, and paid plans start at $12 per user per month. HubSpot Sales CRM's pricing is more complex. HubSpot Sales CRM offers a free plan for up to three users, and paid plans start at $50 per month. HubSpot Sales CRM's pricing is more expensive than Capsule CRM's, but it's still affordable for most small businesses.

Conclusion

Capsule CRM and HubSpot Sales CRM are both great CRM systems. Capsule CRM is a simple CRM system with a lot of features that small businesses need. HubSpot Sales CRM is a more robust CRM system with more features. Which CRM is the best? It depends on your needs. If you need a simple CRM system with basic features, then Capsule CRM is a great choice. If you need a more robust CRM system with more features, then HubSpot Sales CRM is a great choice.