In the world of customer relationship management (CRM) software, two popular options are Freshsales and Capsule CRM. Both are great for managing customer data, but they each have their own unique features and benefits. In this article, we'll compare and contrast the two CRMs side-by-side, so you can decide which one is right for your business.

Ease of Use

When it comes to CRM software, ease of use is important. After all, if you can't figure out how to use the software, it's not going to do you much good. Freshsales is designed to be easy to use, even for people who have never used a CRM before. The software is intuitive and user-friendly, with a simplified interface that makes it easy to find what you're looking for. Capsule CRM is also easy to use, but it has a more complex interface with more features and options. This can be overwhelming for some users, but it also means that Capsule CRM is more customizable and can be tailored to fit your specific needs.

Features

Both Freshsales and Capsule CRM offer a wide range of features, but there are some key differences between the two. Freshsales offers a built-in phone system, which allows you to make and receive calls directly from within the software. This is a great feature if you do a lot of business over the phone. Capsule CRM does not have a built-in phone system, but it does offer integration with a wide range of third-party phone systems. Freshsales also has a built-in email marketing tool, which allows you to send mass emails to your customers and prospects. Capsule CRM does not have an email marketing tool, but it does offer integration with a wide range of third-party email marketing tools.

Pricing

Both Freshsales and Capsule CRM offer a free trial, so you can try out the software before you commit to a paid plan. Freshsales offers a monthly subscription plan, which starts at $25 per month for up to 5 users. Capsule CRM offers a monthly subscription plan, which starts at $12 per month for up to 2 users. Capsule CRM also offers a discount for annual plans, which starts at $108 per year for up to 2 users.

Conclusion

Freshsales and Capsule CRM are both great options for managing customer data. They both have their own unique features and benefits. Freshsales is easier to use and offers a built-in phone system and email marketing tool. Capsule CRM is more customizable and offers integration with a wide range of third-party phone systems and email marketing tools. Pricing is similar, with both Freshsales and Capsule CRM offering a free trial and monthly subscription plans. Ultimately, the best CRM for your business will depend on your specific needs and preferences.