When it comes to customer relationship management (CRM) software, two of the most popular options on the market are Freshsales and Apptivo. Both of these CRM software platforms offer a wide range of features and benefits that can help businesses of all sizes manage their customer relationships. But how do you know which one is right for your business? In this article, we'll compare Freshsales and Apptivo to help you make an informed decision about which CRM software is right for you.

Pricing

One of the first things you'll want to consider when choosing a CRM software is pricing. Freshsales offers a few different pricing plans, starting at $12 per month per user. Apptivo also offers a few different pricing plans, starting at $8 per month per user. When it comes to pricing, Apptivo is the more affordable option. However, it's important to keep in mind that Apptivo's cheapest plan has fewer features than Freshsales' cheapest plan.

Features

Both Freshsales and Apptivo offer a wide range of features to help businesses manage their customer relationships. Some of the key features offered by Freshsales include sales automation, lead management, contact management, opportunity management, and reporting. Some of the key features offered by Apptivo include contact management, opportunity management, task management, project management, and quotes and invoicing. As you can see, both Freshsales and Apptivo offer a wide range of features. However, Freshsales offers more features related to sales, while Apptivo offers more features related to project management.

Ease of Use

Another important consideration when choosing a CRM software is ease of use. Freshsales is a fairly easy to use CRM software. The interface is intuitive and user-friendly. Apptivo is also a fairly easy to use CRM software. However, some users find the interface to be a bit cluttered and confusing. When it comes to ease of use, Freshsales is the better option.

Customer Support

When you're using CRM software, you'll want to know that you can get help when you need it. Freshsales offers 24/7 phone and email support. Apptivo also offers 24/7 phone and email support. In addition, Apptivo offers live chat support. When it comes to customer support, both Freshsales and Apptivo are good options. However, Apptivo's live chat support gives it a slight edge.

The Bottom Line

Both Freshsales and Apptivo are good options for businesses looking for CRM software. When it comes to pricing, Apptivo is the more affordable option. When it comes to features, Freshsales offers more features related to sales, while Apptivo offers more features related to project management. When it comes to ease of use, Freshsales is the better option. And when it comes to customer support, both Freshsales and Apptivo are good options, but Apptivo's live chat support gives it a slight edge.