The cloud-based CRM (customer relationship management) software market is growing rapidly. There are now many CRM software providers to choose from, each with their own strengths and weaknesses. In this article, we'll compare two of the leading CRM software providers, Capsule CRM and Salesflare.

Overview

Capsule CRM is a UK-based CRM software provider that was founded in 2009. Capsule CRM is a simple and easy-to-use CRM software that is suitable for small businesses. Capsule CRM has a free plan that allows up to 2 users and unlimited contacts.Salesflare is a Belgian CRM software provider that was founded in 2014. Salesflare is a more sophisticated CRM software that is suitable for small businesses and sales teams. Salesflare has a free plan that allows up to 3 users and 500 contacts.

Features

Contact Management

Capsule CRM's contact management features include the ability to add contacts manually or import them from Gmail, Outlook, or a CSV file. You can also add custom fields to contacts. Capsule CRM's contact management features are very basic and lack some of the more advanced features that are available in Salesflare.Salesflare's contact management features include the ability to add contacts manually, import them from Gmail, Outlook, or a CSV file, and add custom fields to contacts. Salesflare also offers the ability to track contact interactions, including emails, phone calls, and meetings. Salesflare's contact management features are more advanced than those offered by Capsule CRM.

Lead Management

Capsule CRM's lead management features include the ability to add leads manually or import them from a CSV file. You can also add custom fields to leads. Capsule CRM's lead management features are very basic and lack some of the more advanced features that are available in Salesflare.Salesflare's lead management features include the ability to add leads manually, import them from a CSV file, and add custom fields to leads. Salesflare also offers the ability to track lead interactions, including emails, phone calls, and meetings. Salesflare's lead management features are more advanced than those offered by Capsule CRM.

Opportunity Management

Capsule CRM's opportunity management features include the ability to add opportunities manually or import them from a CSV file. You can also add custom fields to opportunities. Capsule CRM's opportunity management features are very basic and lack some of the more advanced features that are available in Salesflare.Salesflare's opportunity management features include the ability to add opportunities manually, import them from a CSV file, and add custom fields to opportunities. Salesflare also offers the ability to track opportunity interactions, including emails, phone calls, and meetings. Salesflare's opportunity management features are more advanced than those offered by Capsule CRM.

Pipeline Management

Capsule CRM's pipeline management features include the ability to add pipelines manually or import them from a CSV file. You can also add custom fields to pipelines. Capsule CRM's pipeline management features are very basic and lack some of the more advanced features that are available in Salesflare.Salesflare's pipeline management features include the ability to add pipelines manually, import them from a CSV file, and add custom fields to pipelines. Salesflare also offers the ability to track pipeline interactions, including emails, phone calls, and meetings. Salesflare's pipeline management features are more advanced than those offered by Capsule CRM.

Sales Process Management

Capsule CRM's sales process management features include the ability to add sales processes manually or import them from a CSV file. You can also add custom fields to sales processes. Capsule CRM's sales process management features are very basic and lack some of the more advanced features that are available in Salesflare.Salesflare's sales process management features include the ability to add sales processes manually, import them from a CSV file, and add custom fields to sales processes. Salesflare also offers the ability to track sales process interactions, including emails, phone calls, and meetings. Salesflare's sales process management features are more advanced than those offered by Capsule CRM.

Reporting

Capsule CRM's reporting features include the ability to generate reports on contacts, leads, opportunities, and pipelines. Capsule CRM's reporting features are very basic and lack some of the more advanced features that are available in Salesflare.Salesflare's reporting features include the ability to generate reports on contacts, leads, opportunities, and pipelines. Salesflare also offers the ability to track sales process interactions, including emails, phone calls, and meetings. Salesflare's reporting features are more advanced than those offered by Capsule CRM.

Integrations

Capsule CRM integrates with Gmail, Outlook, Xero, QuickBooks Online, Zapier, and Google Calendar.Salesflare integrates with Gmail, Outlook, Xero, QuickBooks Online, Zapier, Google Calendar, and Salesforce.

Pricing

Capsule CRM's pricing plans start at $12 per user per month for the Professional plan and $24 per user per month for the Enterprise plan. Capsule CRM offers a 14-day free trial.Salesflare's pricing plans start at $25 per user per month for the Standard plan and $49 per user per month for the Professional plan. Salesflare offers a free plan that allows up to 3 users and 500 contacts.

Conclusion

Capsule CRM is a simple and easy-to-use CRM software that is suitable for small businesses. Capsule CRM has a free plan that allows up to 2 users and unlimited contacts. Capsule CRM's contact management features are very basic and lack some of the more advanced features that are available in Salesflare.Salesflare is a more sophisticated CRM software that is suitable for small businesses and sales teams. Salesflare has a free plan that allows up to 3 users and 500 contacts. Salesflare's contact management features are more advanced than those offered by Capsule CRM.